Moving In

Apartment Set-Up

You are financially responsible for any damage to the premises, furnishings, and/or appliances. To avoid damage charges, please adhere to the guidelines while decorating your apartment.

Apartment Transfers

Click here for instructions and information regarding apartment transfers.

Change Billed Account

If married, you may choose which spouse's account gets billed each month; however, we will only bill the account of a resident who is enrolled in classes at the University with a minimum of 9 Undergraduate credits or 2 Graduate credits. All rental payments must be made to the currently billed account.

Click here to change the billed account.

Computers, Internet, Telephone, Campus Television

Residents are welcome to bring their own computers, or they may rent one from the Office of Information Technology. Computers are leased on a first-come, first-served basis. For further information, visit the computer rental page on the Office of Information Technology website.

A high-speed wireless BYU Internet connection is provided to each apartment. Residents need to provide their own wireless access point/router. Residents have access to the Internet at large as well as to BYU's campus computing services, which include university library and registration databases, etc.

To view availability and descriptions of Campus Television and other services, visit the Housing Technology Services page on the Office of IT website. If you have any technical problems or access questions call 801-422-4000 or visit the Office of IT website.

Housing Review Board

Residents may seek exceptions or alternatives to the established guidelines and contract terms (i.e. extension of move-out time, guests, etc.) by submitting a petition. The petition is found in My Housing Account under the Family Housing tab. Once the petition is filled out and submitted, the Board will review it and notification of their decision will be sent through the message board in My Housing Account.

Check in & Keys

Depending on where you have contracted to live, you may check in at that area's office after 10:00 a.m. on the effective date of your rental agreement. When you check in, you will be given two keys to your apartment. A Community Aide in the area will give you a mail key and review housing policies and information with you. The Wymount Terrace office is closed on weekends and holidays, and the Wyview Park office is closed on Sundays and some holidays. Both offices cannot accommodate check-ins on weekends and some holidays. Please contact the area office if you are unable to check in during business hours to arrange to have a proxy ( a family member or friend) pick up your keys and move-in packet for you beginning at 10:00 a.m. the day your rental agreement begins.

If you are locked out of your apartment during office hours, you may check out a key from the area office. If a checked-out key is not returned the same day, you will be charged $1.00 per day for each day you have the key. If locked out after business hours but before 11:00 p.m., you can go to your Community Aide to be let in. The Community Aide may ask you to show photo identification to verify that you live in the apartment.

If you have lost a key and do not think you will find it, please contact your area office to have your apartment rekeyed. You will be assessed a rekeying fee. If you would like an additional apartment key, you may purchase one for $3.00 at your area office and they will order and additional key for you. It can take 3-5 business days to receive an additional apartment key. If you would like an additional mail key, you can purchase one additional mail key at your area office for $2.50. All apartment and mail keys issued to you must be returned upon move out or rekey fees will be assessed for the missing apartment and/or mailbox keys.

Laundry Discount

The discount for the laundry facilities should be setup for you automatically. If you experience any problems with the laundry discount, please contact the Cougar Cash Office at 801-422-3866.

Mail

Each apartment is provided with a mailbox, and the US Post Office requires you to label your mailbox with your name in the appropriate slot. An example of your mailing address is as follows:

Wymount Terrace -

Joe and Jane Smith
37 Wymount Terrace
Provo, UT 84604

Wyview Park -

Joe and Jane Smith
1904 N 80 West #19
Provo, UT 84604

Office Hours

The Wymount Terrace Office is open from 8:00 a.m. to 5:00 p.m. Monday through Friday, and closed Saturdays, Sundays, and some holidays. The Wyview Park Office is open from 7:00 a.m. to midnight Monday through Saturday, and closed on Sundays and some holidays.

Parking

Residents of Student Family Housing are required to register their cars online at police.byu.edu. Residents of Wymount Terrace and Wyview Park presently receive complimentary 'Y' lot parking privileges.

No storage parking is available for trailers, recreational vehicles, or unregistered vehicles.

Pets

Pets and animals of any kind, including fish, are not allowed in Student Family Housing, except for special assistance animals for persons with disabilities. Violators will be charged $50.00 per pet each day and rental agreements will be subject to termination. Please see the Service, Therapy/Emotional Support, and Assistance Animal Policy for more details.

Rent

Your first month's prorated rent is due on the first day your agreement and must be paid before you can pick up your keys. After that, rental payments are due on the first day of each month. A $30 late fees is assessed after the tenth of the month. Click here for more information.

Renter's Insurance

BYU Campus Accommodations suggests you purchase adequate renter's insurance. As a condition to the leasing of the premises, you agree to release BYU from any responsibility of liability for personal belongings that are damaged or stolen in Student Family Housing, even if the loss arises from the negligence of BYU.

Signs and Decals

Glue, tape, and other adhesives can damage surfaces in the apartment. Signs, decals, posters, and pictures may be hung with white Plastitack®. You must be able to easily remove items without damage to the surfaces. Residents will be charged for damage resulting from use or removal of these items.