Frequently Asked Questions
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Room Selection/Contracting
When can I sign up for housing?
Spring, Summer, and Fall-Winter room selection will take place during late March and early April. Winter Only room selection will
take place during late November or early December. Room selection dates and times are determined by the submission date and time of the completed admission application and cannot be changed.
Can I tour the buildings?
You are welcome to tour the housing areas. To do so, contact each area front desk individually.
| Helaman Halls | |
| 801-422-2034 | |
| Heritage Halls | |
| 801-422-4421 | |
Can I have a Fall-Only contract?
No; contracts are for both Fall and Winter Semesters. If you will be leaving BYU, going on a mission, getting
married, or entering the military after the Fall semester, you may petition to be released from the winter portion of your contract.
My friend and I want to live together. Can I put a bed on hold for my friend?
Yes, as long as your friend's room selection date and time has arrived. After you have contracted for a room, select the bed you would like to put on hold and enter the NetID of your friend when prompted.
Please note that you must use your friend's NetID. Names, BYU ID#'s, etc. will not be accepted. Your friend now has exactly one hour to log in and accept the hold before it expires.
You may repeat this process to hold a bed for an eligible friend as many times as there are available beds in your room/apartment.
Do I have to have a meal plan?
Helaman Halls residents are required to have a meal plan, and Heritage Halls and Wyview Park residents are
encouraged to obtain a meal plan. A meal plan is a great option for everyone.
I don't like my room selection date. Can I get a different one?
Room selection dates and times are determined by the submission date and time of the completed admission application.. Your date may not be moved up or changed, even if you will be out of town on your room selection date.
What do the different colored beds mean?
Green beds are available and open for you to select. Yellow beds are on hold for another student. Red beds
are taken. White beds are unavailable. White beds may be in the Hall Advisor’s apartment, the RA’s room, on hold for a student
with disabilities, or not being used.
The room selection process tells me that I can’t live on campus because I’ve been evicted. Why?
Go back to Step 6. Did you check both boxes? Checking the boxes indicates that you have never been evicted
and you are not a convicted sex offender. Both of these boxes must be checked in order to contract for a room.
How do I know if I successfully secured a room?
Log into your My Housing Account. If you successfully contracted for a room you will have received a message
saying Agreement Submitted. Also, on the right side of the page look under Future Accommodations. Your room will be listed there.
Where can I find my future roommates' names?
After you have contracted for a room click on “Housing Agreement (Room Selection)” under the “Single Housing
tab” of your My Housing Account. Under your floor plan you will see a list of your roommates and their email addresses.
How can I swap my room?
In My Housing Account, go under the Single Housing tab, click on "Housing Agreement," click the appropriate term, scroll to the bottom of
the page, and click on "Find a Different room". Find a room you would like to swap into and click on a desired bed to submit the swap
request. A message will be sent to the student that is currently in that spot, letting them know you would like to change rooms
with them. They will have 48 hours in which to respond to the swap. If they don’t take any action within that time, the swap will
expire. If they accept or decline the swap, you will receive a message informing you of their decision. If the swap is for a future
term the swap will then be complete. If the swap is for a current term, your Hall Advisor(s) must approve the change. Remember, once
a swap request has gone through, the change is final.
- Please note: Preferred roommates who have contracted for a room together are unable to change to a different room, request a room swap, or add themselves to the waiting list.
Can I get on a waiting list for housing?
Yes, if space is no longer available in your desired housing area. Please visit the Under 19 Waiting List webpage for more information.
- Please note: Preferred roommates who have contracted for a room together are unable to change to a different room, request a room swap, or add themselves to the waiting list.
I couldn't get a room on my room selection date. Can I sign-up for someone's cancelled contract?
We encourage you to place your name on the waiting list. With the number of freshmen coming and the number of
cancellations we expect, we anticipate being able to house all the freshmen who want to live on campus; it may not be in your preferred location
and it may take some time before you are able to secure a contract. As we get later into the summer we will see more beds open up.
All the rooms in Heritage Halls are full, but I want to live there.
We simply do not have the space to house all of the students who want to live in Heritage Halls. We understand
that Heritage Halls may be your first preference, but we are confident that you would also enjoy living in Helaman Halls. You may also consider adding your name to the waiting list.
I’m going on a mission after fall semester. How can I be released from the rest of my agreement?
During October or November you will need to submit a Petition for Agreement Release. You can find this petition
under the "Single Housing" tab of your My Housing Account. Type in what mission you are going to and the date you will enter the MTC
and submit the petition. If you have not yet received your mission call, indicate so on the petition. You will need to submit your
missionary deferment form to the BYU Admissions Office or send a copy of your mission call to the Campus Accommodations Office in
order to be released from your housing contract and receive a refund of your $100 security deposit. Also, if you have registered for
Winter Semester classes, you will need to drop these before you can be released from your contract.
I’m getting married. How can I get out of my single student contract?
Congratulations! After you know your marriage date, submit a Petition for Agreement Release. You can find this
petition under the "Single Housing" tab of your My Housing Account. Type in the date of your marriage and submit the petition. You may
be released from your contract up to 7 days before your marriage. You will need to update your marital status with the University or
send a copy of your marriage certificate to the Campus Accommodations Office in order to be released from your housing contract and
receive a refund of your $100 security deposit.
How do I move off-campus in the middle of the year?
Your contract is for both Fall and Winter Semesters and you will be charged for both semesters, even if you choose
to sign a contract with an off-campus location.
I want to sell my contract at the end of fall semester. How do I do that?
We do not allow residents to "sell" their contracts. If you want to move off-campus or you are having roommate trouble
you will probably not be released. However, you may be given the option of finding a replacement to take your place for the remainder of
your contract. This replacement must be someone who does not already have an on-campus contract.
Where can I read my contract?
After you have submitted a housing agreement, you may go back and read your contract at any time
by logging into your My Housing Account, going under the "Single Housing" tab, clicking "Housing Agreement," clicking the
appropriate agreement period, and in the table at the top clicking the "View Agreement" link.
What is FERPA?
FERPA stands for the Family Educational Rights and Privacy Act. Each student will set up a FERPA Identifier as part of the application process. Anyone calling our office regarding
your housing and dining records will need to provide your Housing Identifier to receive specific information over the phone. For more explanation, click
here.
Charges/Payments
I am not attending school in July. Why is there a housing and/or meal plan July payment?
We take the full cost of living on-campus for Fall and Winter Semesters and divide it into ten payments, five for
each semester. Two of these payments, July and August, are due before the fall portion of the agreement begins. Each payment covers 23 days, not a
full month. Splitting the cost up makes the payments smaller and easier for you and your family to budget.
Why are there ten payments if I live on-campus for eight months?
We take the total cost of your contract and divide it into 10 payments, five for each semester. Payments begin in
July and continue through April. By increasing the number of payments, we make them smaller and easier for families to budget.
Moving In
Why do I have to schedule a check-in time if I will be living in Heritage Halls?
Everyone hates long lines. With scheduled check-in times, we hope to reduce these lines by having the right number
of staff there when you arrive. Scheduled check-in times also help reduce traffic congestion as there is no on-site parking at
Heritage Halls.
Can my parents help me move in?
Your family is welcome to help you move in. Members of the opposite gender may help you move in and be in your
bedroom from 10 AM to 9 PM the day your arrive. After that, members of the opposite gender may not be in your bedroom except at
Helaman Halls during designated Open House hours.
After my family drops me off can they stay with me?
We’re sorry, but the residence halls are single student housing. Your roommates will be arriving soon and there will not
be space for your family to stay.
How much does it cost to check-in early?
When early check-in is available, students will be charged $15 per night. For check-in dates and early check-in
instructions, visit the Moving In page.
Can I, and how do I mail my stuff to my new room before I arrive?
You may mail your belongings to your new room, provided they do not arrive more than a week before you do. Send
them to your residence hall mailing address and you may pick them up after you check in.
Why is there a gap between the summer and fall contracts?
Student generally do not stay during the the break between Summer Term and Fall Semester. During those two weeks
BYU hosts Education Week and we use much of on-campus housing to accommodate these guests of the University.
What do I do with my stuff during that time?
You may contact the front desk of the area in which you will be living for Fall Semester to see what temporary storage
may be available.
Can I stay for the break?
If your circumstances will not allow you to go home, etc., during the break, we have a limited amount of interim housing
available. You should contact the front desk of the area in which you will be living for Fall Semester to arrange interim housing.
How long is my bed?
In Helaman Halls (except David John Hall) the beds are extra-long twin. David John Hall has standard twin beds. In
new Heritage Halls, the beds are extra-long twin. All the lofted beds in
Wyview Park are extra-long twin, and single room beds are standard twin. Linens are not provided in any of the three on-campus housing areas
so you will need to bring your own sheets and blankets.
Living On Campus
Do I have to live on-campus as a freshman?
It is not required for first-year students to live on campus, but most do and it is strongly encouraged. Living on campus gives you access to the
support of Residence Life staff like your RA and Hall Advisor, who can help you transition into college life. Even those who have previously lived on their own, such
as on missions, greatly enjoy living on campus and being part of the BYU on-campus community. The Residence Hall Association also organizes many activities
throughout the year including dances.
What's my mailing address?
You can check your mailing address by logging into your My Housing Account. Your mailing address will be listed on the right side of the page
under Future Accommodations. Often it is just your room number followed by the name of your hall. The zip code is 84602 for Helaman Halls and Heritage Halls, and 84604 for Wyview Park and the Foreign Language Student Residence. Don’t put BYU in the mailing address as that may
delay your mail.
What if I don't think I can get along with my future roommates? Or, I if can't get along with the roommates I have now?
We encourage you to try working things out with your roommates. Before you arrive you can email your roommates to
set up apartment quiet hours and cleanliness standards. After moving-in, you can work with your RA and Hall Advisor to resolve
conflicts within the apartment. The Conflict Resolution Center in the Wilkinson Center is also a good resource to turn to. If you find that you
just can’t work things out, you may want to consider swapping into a different room.
Can I have a guest stay with me?
You may have a guest for up to three consecutive nights if both of you are at least 18 years old and they are of
the same gender. You need to get approval in advance from your Hall Advisor and roommates before having a guest. You are responsible
for your guest’s behavior at all times, and your guest will need to present identification when they arrive. If you have a guest without
approval you will be charged a $40 per night fee.
Do I have to be taking classes to live on campus?
To be eligible for on-campus housing, you must be an admitted full-time day continuing BYU student enrolled in
classes. As an undergrad, you must be registered for at least 9 credits per semester in fall and winter and at least 4 credits per
term during spring and summer. Graduate students must be enrolled in at least 2 credits per semester or term. UVU students, evening
students, and ELC students are not eligible to live on-campus.
Do I need a parking pass?
You do not need to obtain a physical parking pass, but you will need to register your car online with the BYU Parking Office at
police.byu.edu. As parking officers drive through the parking lots, the scanners on the top
of their cars will read your license plate number and check it against their database of registered cars. There is no on-site parking at Heritage Halls.
Why isn't there parking at Heritage Halls?
BYU's goal is to create a pedestrian-friendly campus, involving as little traffic as possible. For this reason, as
we construct new housing on campus, it will feature green space--including bike parking--and access to remote, but not on-site, parking.
Lots at the Marriott Center and the Law School are meant for students who must commute to campus, so we encourage students who live
within walking distance of campus to not worry about bringing vehicles to school.
Car sharing is available on campus and allows students to rent cars by the hour for occasional needs. BYU's bike sharing program and UTA (Utah Transit Authority) are additional transportation options.
If you believe you must have a vehicle at school with you, you may want to consider living in Helaman Halls where on-site parking is available. If Heritage Halls is still your favorite option, there is parking space provided at an off-site location in the parking lot west of the Harman Building and Conference Center.
Car sharing is available on campus and allows students to rent cars by the hour for occasional needs. BYU's bike sharing program and UTA (Utah Transit Authority) are additional transportation options.
If you believe you must have a vehicle at school with you, you may want to consider living in Helaman Halls where on-site parking is available. If Heritage Halls is still your favorite option, there is parking space provided at an off-site location in the parking lot west of the Harman Building and Conference Center.
Can I bring a blender/toaster oven/etc?
If you live in Heritage Halls you are welcome to. However we ask that you store these items in the kitchen.
In Helaman Halls, small appliances are not allowed in the rooms as there is no kitchen to store them in. Each building in Helaman Halls has a
microwave on the main floor (and most have an additional one in the basement) that you are free to use.
Can I have small appliances in my room?
Please do not store or use small appliances in your bedroom. We don’t want to create fire hazards for you or
your neighbors.
Are there kitchens in Helaman Halls?
Helaman Halls provides a kitchenette in the basement of each building, except in Building 9. Each kitchenette is equipped
with a sink, refrigerator, microwave, stove and an oven. You are welcome to use them and you can even check out cooking supplies, such as
cookie sheets, spatulas, blenders and oven mitts from the hall offices. But, remember that there are over 200 other residents in the building who
also want to bake their brownies, etc.
Does Heritage Halls provide dishes and/or cookingware?
No, you will need to bring your own dishes and cookingware.
Which housing area is the closest to campus?
All of on-campus housing is just that--on campus. Heritage Halls is a 5-10 minute walk from the library. Helaman Halls is about 10
minutes from the library. Wyview Park is about 20 minutes.
What are visiting hours?
Guests of the opposite gender may visit apartments at Heritage Halls and Wyview Park within visiting hours, but they may not go into the
bedrooms or bathrooms. You are responsible for the behavior of your visitor. Visiting hours are as follows:
Helaman Halls Visiting Hours
| Lobby Hours | |
| Saturday-Thursday | 8:00 a.m. - Midnight |
| Friday | 8:00 a.m. - 1:30 a.m. |
| TV Room Hours | |
| Everyday | 7:00 p.m. - 10:00 p.m. |
| Open House | Wednesdays and Sundays | 7:00 p.m. - 9:00 p.m. |
Heritage Halls Visiting Hours
| Apartment Hours | |
| Saturday-Thursday | 9:00 a.m.- Midnight |
| Friday | 9:00 a.m. - 1:30 a.m. |
| Lobby and Common Room Hours | |
| Saturday-Thursday | 8:00 a.m. - Midnight |
| Friday | 8:00 a.m. - 1:30 a.m. |
Wyview Park Visiting Hours
| Apartment Hours | |
| Saturday-Thursday | 9:00 a.m. - Midnight |
| Friday | 9:00 a.m. - 1:30 a.m. |
FLSR Visiting Hours
| Apartment Hours | |
| Saturday-Thursday | 9:00 a.m. - Midnight |
| Friday | 9:00 a.m. - 1:30 a.m. |
Missionaries
If you are going to serve a mission, it is very likely that there will be things to be taken care of while you are still out in the field. It is a very good idea to entrust a parent or sibling with some of your account information so that they may do things on your behalf. We highly recommend that before you leave on your mission, you instruct this person on how to use the BYU websites and find out which things they will need to take care of on your behalf. It is also very important that they are able to check your email so they know when to register for classes and when you have received a message in My Housing Account. This website has instructions for students and parents of students who will be deferring for missions.
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I'm deferring enrollment with the University, do I need to select housing and a meal plan now?
If you are certain that you will not be attending school for Summer Term or Fall-Winter Semesters, you do not need to select a
room or a meal plan. If you will be attending for Summer Term only, please select housing and a meal plan for Summer Term. You do not need to
select housing or a meal plan for Fall-Winter Semesters.
I'm deferring enrollment with the University, do I need to pay a deposit now?
No, you are charged a processing fee and a security deposit only when you submit a contract for On-Campus Housing,
which you will be doing once you return from your mission.
Can I come to school and then leave on my mission after Fall Semester?
Yes. During October or November you will need to submit a Petition for Agreement Release. You can find this petition under the
"Single Housing" tab of My Housing Account. Type in what mission you are going to and the date you will enter the MTC and submit the petition.
If you have not yet received your mission call, indicate so on the petition. You will need to submit your missionary deferment form to the
BYU Admissions Office or send a copy of your mission call to the Campus Accommodations Office in order to be released from your housing
contract and receive a refund of your $100 security deposit. If you have registered for Winter Semester classes, you will need to drop these before
you can be released from your contract.
Can I select housing for Fall Semester only instead of Fall-Winter Semesters?
We do not have a Fall Semester only contract, so you must select housing for Fall-Winter Semester. However, if you are deferring for a mission
you can submit a Petition for Agreement Release and as long as you provide all the necessary information, you will be released from the Winter Semester portion of
your Housing and Meal Plan contracts. You can find this petition under the "Single Housing" tab of My Housing Account. Type in what mission you are going to
and the date you will enter the MTC and submit the petition. If you have not yet received your mission call, indicate so on the petition. You will need to
submit your missionary deferment form to the BYU Admissions Office or send a copy of your mission call to the Campus Accommodations Office in order to be
released from your housing contract and receive a refund of your $100 security deposit.
How do I get housing when I come back?
You may select a room on the Room Selection Date that corresponds with the semester for which you will be returning. You may do so
through My Housing Account.
How will I know when to select a room?
Room Selection Dates will be on the calendar on the homepage of the BYU On-Campus Housing website roughly a month in advance. Room
Selection for Winter Semester typically takes place in December. Room Selection for students 19 and older for Fall-Winter Semesters typically takes place in February. Spring
and Summer Term Room Selection typically takes place in March. It would be advisable to take a look at the calendar or call our office a month in advance to
find out the specific dates and to ask any questions about the process.
*Upon returning from your mission, we would recommend you consider selecting a room in one of the communities for returning residents and those who turned 19 prior to January 1, 2018 for Fall-Winter 2018-19 and Winter 2019.
*Upon returning from your mission, we would recommend you consider selecting a room in one of the communities for returning residents and those who turned 19 prior to January 1, 2018 for Fall-Winter 2018-19 and Winter 2019.
What if I am still on my mission during Room Selection?
If you plan on returning after a Room Selection Date for the semester or term you wish to attend, it would be advisable to entrust a parent or legal
guardian with access to My Housing Account so that they may select a room on your behalf or to arrange with a Mission President to be
able to select a room yourself on a Preparation day.
Will I get a Room Selection Date message in My Housing Account when I come back?
No, you will not receive a message with a specific Room Selection Date in My Housing Account.
What is a community for students 19 and older?
A community for students 19 and older is an area of On-Campus Housing that is designated for returning residents and students who turned 19 prior to January 1, 2018 for Fall-Winter 2018-19 and Winter 2019.
How do I defer enrollment with the University?
You can defer enrollment through the Admissions Office. You can visit this website for a lot of great information on deferring your enrollment.
What is FERPA?
FERPA stands for the Family Educational Rights and Privacy Act. Each student will set up a FERPA Identifier as part of the application process. Anyone calling our office regarding
your housing and dining records will need to provide your Housing Identifier to receive specific information over the phone. For more explanation, click
here.